Booking & Cancellation Policy
We understand that plans can change. Our booking policy is designed to be fair to both our customers and our team.
1. Cancelling a Booking
Customers may cancel an advance booking by contacting Signature Car Wash through the booking channel used to make the reservation.
We encourage customers to provide as much notice as possible.
2. Cancellation With Sufficient Notice
Bookings cancelled with reasonable advance notice will generally be eligible for a full refund of any deposit paid, subject to any applicable payment-processing charges that cannot be recovered, or the customer may choose to reschedule.
3. Late Cancellation
Where a booking is cancelled shortly before the scheduled service time, Signature Car Wash may retain a reasonable portion of any deposit or charge a reasonable cancellation fee to compensate for the time and resources reserved for the booking.
The amount of any cancellation charge will take into account the circumstances of the cancellation, the notice provided, the nature of the service and any actual loss reasonably incurred by Signature Car Wash.
4. No-Show Bookings
If a customer fails to arrive for a confirmed booking without cancelling or notifying Signature Car Wash, the booking may be treated as a no-show.
Where a deposit was paid, Signature Car Wash may retain a reasonable amount of that deposit, subject to applicable consumer-protection law.
5. Rescheduling
Customers may request to reschedule a booking, subject to availability.
Where reasonable notice is provided, we will make every reasonable effort to accommodate the requested alternative date or time.
6. Signature Car Wash Cancellation
If Signature Car Wash needs to cancel a confirmed booking due to circumstances within our control, the customer will be offered the option to reschedule or receive an appropriate refund.
Where cancellation is caused by circumstances outside our reasonable control, we will work with the customer to find a reasonable alternative.
7. Weather and Operational Conditions
Certain services may be affected by severe weather, water restrictions, power interruptions, safety concerns or other operational circumstances.
Where such circumstances prevent us from providing the service safely or properly, we may need to postpone or reschedule the booking.
8. Consumer Rights
Nothing in this policy is intended to remove or limit any cancellation, refund or other rights that consumers may have under applicable South African law.
Under the Consumer Protection Act, cancellation charges for advance bookings must be reasonable in the circumstances.
For cancellation or rescheduling assistance, please contact Signature Car Wash using the contact details provided on our website.
