Terms & Conditions
Effective Date: 7 September 2026
Welcome to Signature Car Wash. By using our services, making a booking, purchasing a service or using our website, you agree to these Terms & Conditions.
1. Our Services
Signature Car Wash provides vehicle cleaning and related automotive services. Services, packages, prices and operating hours may change from time to time. The applicable price and service displayed or communicated at the time of booking will apply.
2. Bookings
Customers may make bookings through our website, telephone, WhatsApp or other available booking channels.
A booking is considered confirmed once the required booking information has been received and, where applicable, the required payment or deposit has been made.
Customers are requested to arrive at the agreed booking time. Where a customer arrives late, Signature Car Wash may need to adjust the service time or reschedule the booking depending on availability.
3. Vehicle Condition
Customers must inform Signature Car Wash of any existing damage, unusual vehicle conditions or items requiring special attention before the service begins.
This may include, but is not limited to, existing scratches, dents, cracked windows, damaged trim, loose fittings, aftermarket accessories or mechanical/electrical issues.
We recommend that customers remove valuable, fragile or personal items from their vehicles before the vehicle is handed over for cleaning.
4. Personal Belongings
Customers are responsible for removing cash, electronics, documents, jewellery and other valuable or personal belongings from their vehicles.
Signature Car Wash will take reasonable care while providing its services but cannot accept responsibility for personal belongings left inside a vehicle where the loss or damage was not caused by our negligence or wrongful conduct.
5. Existing Damage
Signature Car Wash is not responsible for pre-existing damage or defects that were present before the vehicle was received.
Where reasonably necessary, our team may document visible damage before commencing the service.
6. Service Quality
We aim to provide every customer with a professional, consistent and high-quality service.
If you believe that a service has not been completed satisfactorily, please notify us as soon as reasonably possible so that we can inspect the vehicle and, where appropriate, provide a reasonable remedy.
Nothing in these Terms & Conditions limits any rights that a consumer has under applicable South African consumer-protection law.
7. Pricing and Payment
All prices are quoted in South African Rand (ZAR) and may change without prior notice.
The price applicable to a booking or service will be communicated to the customer before payment.
We accept the payment methods made available by Signature Car Wash from time to time.
8. Promotions and Special Offers
Promotional offers may be subject to specific terms, availability and expiry dates.
Unless otherwise stated, promotions cannot be combined with other discounts or offers.
Signature Car Wash reserves the right to correct obvious pricing or promotional errors and to withdraw an offer where permitted by law.
9. Subscriptions and Packages
Where Signature Car Wash offers monthly subscriptions or prepaid packages, the specific terms applicable to that subscription or package will be communicated to the customer before purchase.
Customers are responsible for ensuring that their subscription or package remains active and is used in accordance with its applicable terms.
10. Website Use
Customers agree to use the Signature Car Wash website lawfully and not to interfere with the operation, security or functionality of the website.
We make reasonable efforts to ensure that website information is accurate and up to date but cannot guarantee that the website will always be available or error-free.
11. Third-Party Services
Where our website or booking system uses third-party payment providers, booking platforms, mapping services or other technology providers, those services may be subject to their own terms and privacy policies.
12. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under South African law.
Subject to applicable law, Signature Car Wash will not be responsible for loss or damage arising from circumstances outside our reasonable control or from pre-existing defects, damage or conditions relating to a vehicle.
13. Complaints
We value customer feedback and encourage customers to raise any concerns directly with us so that we have an opportunity to resolve them.
Complaints can be submitted through our website, telephone, email or other official Signature Car Wash communication channels.
14. Changes to These Terms
Signature Car Wash may update these Terms & Conditions from time to time. The latest version will be published on our website.
15. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
