Our Privacy Policy
Effective Date: 7 September 2026
Signature Car Wash respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, use our services or communicate with us.
1. Information We May Collect
Depending on how you interact with Signature Car Wash, we may collect information such as:
- Your name and surname
- Telephone or mobile number
- Email address
- Vehicle information
- Vehicle registration number
- Booking details
- Service history
- Payment or transaction information
- Customer communications and enquiries
- Information submitted through our website forms
We only seek to collect information that is reasonably necessary for legitimate business purposes.
2. How We Use Your Information
We may use your personal information to:
- Process and manage bookings
- Provide our car-wash services
- Contact you regarding your booking
- Process payments
- Manage customer accounts or subscriptions
- Respond to enquiries and complaints
- Improve our services and customer experience
- Send service-related communications
- Send marketing communications where permitted by law and where appropriate consent or another lawful basis exists
- Maintain business, accounting and legal records
- Prevent fraud, abuse or misuse of our services
3. Marketing Communications
If you choose to receive marketing communications from us, we may contact you about promotions, new services, special offers and Signature Car Wash news.
You may request to stop receiving marketing communications at any time.
We will respect applicable legal requirements relating to unsolicited electronic communications and direct marketing. POPIA expressly regulates unsolicited electronic communications and direct marketing.
4. Sharing Personal Information
We do not sell your personal information.
We may share relevant information with trusted service providers where reasonably necessary to operate our business. This may include payment processors, booking-system providers, website hosting providers, IT providers, accounting service providers or other suppliers supporting our operations.
Where appropriate, we require service providers to handle personal information responsibly and securely.
5. Payment Information
Where online payments are available, payments may be processed through third-party payment providers.
Signature Car Wash does not intend to store complete payment-card information on its own systems unless this is specifically required and lawfully managed.
Customers should review the relevant payment provider’s privacy terms where applicable.
6. Website Cookies
Our website may use cookies or similar technologies to improve functionality, remember preferences, analyse website usage and improve the customer experience.
You may be able to manage cookie preferences through your browser or device settings.
7. Data Security
Signature Car Wash takes reasonable and appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required or permitted to retain it by law.
POPIA requires personal information to be collected for specific purposes and generally not retained longer than necessary for those purposes, subject to applicable exceptions.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you;
- Request access to your personal information;
- Request correction of inaccurate or outdated information;
- Object to certain processing of your information;
- Request deletion where legally applicable;
- Withdraw consent where processing is based on consent; and
- Opt out of direct marketing communications.
10. Accuracy of Information
We ask customers to provide accurate and current information.
If your personal information changes, please notify us so that we can update our records where appropriate.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Signature Car Wash is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those third parties before providing personal information.
12. Children’s Information
Our services are primarily intended for adults. We do not knowingly seek to collect personal information from children unless this is permitted by applicable law and appropriate consent has been obtained.
13. Privacy Complaints
If you have concerns about how we process your personal information, please contact Signature Car Wash first so that we can investigate and attempt to resolve your concern.
You also have rights available under South African privacy law, including rights relating to the Information Regulator.
The Information Regulator is the independent authority responsible for monitoring and enforcing POPIA compliance in South Africa.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The latest version will always be published on our website.
15. Contact Us
For privacy-related questions, requests or complaints, please contact:
Signature Car Wash
Soweto, Gauteng, South Africa
Website: signaturecarwash.co.za
Email: [Insert official privacy/contact email]
Telephone: [Insert official telephone number]
